About – Al Madina Hearing
About AlMadina Hearing

Transforming
Hearing Care
Across Saudi Arabia

Advanced hearing healthcare powered by innovation, clinical expertise, and a fully integrated care ecosystem.

+33Years of
Experience
22Branches
Across KSA
80%+Saudi
Audiologists
ISO 13485Certified
Quality
SFDALicensed
& Compliant
Al Madina Clinic
"
We believe hearing care is not only about technology — it is about reconnecting people with life.

For more than three decades, Almadina Hearing Co. has upheld a steadfast commitment to delivering exceptional hearing-care solutions that enhance communication, confidence, and overall quality of life for individuals and families across Saudi Arabia. Since our establishment in 1992, we have built a strong foundation rooted in clinical expertise, professional integrity, and service excellence strengthened by our longstanding strategic partnership with Sonova - Phonak. Our focus is centered around patients, partners, and our highly qualified Saudi audiologists who work with dedication to provide precise diagnostics, personalized treatment, and trusted outcomes. Through continued national expansion, investment in professional development, and the integration of advanced hearing technologies, Almadina Hearing remains committed to elevating the standards of hearing care in the Kingdom. As we move forward, we are proud to support the healthcare transformation outlined in , contributing to a future where world-class, accessible, and technology-enabled hearing care is available to every community we serve.

Dr. Fahad Alotaiby CEO | Almadina Holding Co.

Leaders in Hearing Healthcare

For more than 30 years, Almadina Hearing has been a trusted leader in hearing healthcare through the kingdom of Saudi Arabia. Our team of qualified audiologists and hearing care professionals is committed to delivering personalized solutions and exceptional clinical care. Through continuous professional development, our specialists remain at the forefront of advances in audiology and hearing technology.

We provide a comprehensive range of advanced hearing solutions, including innovative hearing aids equipped with intelligent sound processing, speech enhancement, Bluetooth connectivity, rechargeable technology and AI integrated hearing aids . Our long-standing partnership with Phonak, a global leader in hearing technology and part of the Sonova Group, Switzerland, has enabled us to bring world-class hearing innovations to the Kingdom since 1993.

By combining clinical expertise, advanced technology, and trusted international partnerships, Almadina Hearing continues to enhance communication, improve quality of life, and set the benchmark for hearing healthcare excellence.

A key strategic differentiator is Almadina Digital Factory — an ISO‑13485 certified medical manufacturing facility equipped with advanced 3D-printing and digital technologies, with export operations to Qatar and Bahrain.
Al Madina Clinic
Your clinic / team image here
ISO 13485 Certified Quality
33+ Years
of Care
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Almadina Hearing Ecosystem Model
Our Story

A Journey of
Care & Innovation

1992
The Beginning
Established in 1992, Almadina Hearing began with a vision to provide specialized hearing healthcare services and improve quality of life through better hearing.
Almadina
Expanding Expertise
As demand for advanced hearing care grew, we expanded our branches and built a team of highly qualified audiologists and hearing care professionals.
Global Partnership
Global Innovation
Through our long partnership with Phonak, we introduced advanced hearing aid technologies, providing patients with access to the latest advancements in hearing solutions.
Digital Factory
Digital Manufacturing
A major milestone in our journey was the establishment of Almadina Digital Factory, a facility dedicated to producing custom hearing solutions using advanced 3D scanning and digital design. This step strengthened our ability to deliver precise, personalized, and locally manufactured hearing products.
Vision 2030
Continuous Success
Today, Almadina Hearing combines clinical expertise, advanced hearing aid technologies, and digital manufacturing capabilities to provide comprehensive hearing care solutions. As we continue to innovate, we remain committed to advancing hearing healthcare and supporting the Kingdom’s vision for healthcare excellence and localization
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Our Commitment

Committed to
Better Hearing
for Everyone

For more than three decades, Almadina Hearing has remained committed to advancing hearing healthcare in Saudi Arabia. Through highly qualified professionals, advanced hearing aids, and local manufacturing, we continuously work to deliver the highest standards of hearing care. Our commitment is shown in every patient’s feedback, every hearing solution we provide, and every step we take toward shaping the future of hearing healthcare.

Discover Our Services
Commitment to Patients
Personalized, compassionate care tailored to each patient, from children to seniors for better hearing and better living.
Almadina Hearing
Commitment to Accessibility
Making hearing care accessible through mobile clinics and ENT & audiology services across KSA bringing care closer to everyone.
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Foundation of our work

The Foundation That Guides Every Step We Take

At Almadina Hearing, our mission, vision, and core values guide everything we do — from delivering compassionate care to patients, to supporting our teams and driving progress in healthcare.

Almadina Hearing clinic
Vision icon

Our Vision

Hearing Health for All

A community with better hearing health and limitless communication.

Mission icon

Our Mision

Care Without Compromise

We are passionate about providing advanced audiology products and services for people to get effectively connected to the world through outstanding practices and innovative methods that ensure premium-quality care, greater access with ultimate convenience, and seamless integration among circle of care members, while positively contributing to the development of the local audiology ecosystem.

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Our Core Values

What We Stand For

Core Values diagram
Accreditation & Partners – Al Madina Hearing

Certified to the Highest Global Standards

Al Madina Hearing operates under the most rigorous international quality and regulatory frameworks ensuring every product, procedure, and patient interaction meets globally recognised benchmarks for safety and excellence.

Our dual accreditation under ISO 13485 and SFDA reflects a deep organisational commitment to quality management, clinical governance, and continuous improvement across all operations.

Quality Management Systems
Medical Device Regulation
Patient Safety Protocols
Annual Compliance Audits
Post-market Surveillance
GCC Export Compliance
iso-logo
ISO
13485
International Standard
ISO 13485 : 2016
Medical Devices QMS

International standard specifying requirements for a quality management system where an organisation needs to demonstrate its ability to provide medical devices and related services that consistently meet customer and applicable regulatory requirements.

Active Certification Annual Audit Manufacturing
Compliance Coverage
iso-logo
SFDA
Saudi Food & Drug Authority
SFDA Licensed
& Fully Compliant

Licensed and regulated by the Saudi Food and Drug Authority the Kingdom's primary regulatory body overseeing medical devices. All products distributed and manufactured by AHG meet SFDA's stringent safety, efficacy, and quality standards.

Licensed Distributor KSA Regulatory Import Approved
Regulatory Coverage

World-Class Partners,
Local Expertise

Almadina Hearing is the exclusive agent for Phonak, the Swiss company that is the world leader in the field of hearing, through its continuous efforts in developing and producing creative hearing solutions and reaching the best innovations in this field. Phonak manufactures high-quality medical hearing aids for all types and degrees of hearing loss, all lifestyles, ages and different financial capabilities to purchase. In addition, the company manufactures digital hearing aids such as Ruger devices and various wireless accessories that work together with medical hearing aids to overcome the challenges of listening in various acoustic environments.
Al Madina Hearing's clinical and commercial strength is underpinned by exclusive strategic partnerships with the world's leading hearing technology manufacturers. These relationships give our patients access to the most advanced hearing solutions available globally — fitted and supported by our expert Saudi audiologists.

Each partnership is built on shared values of innovation, quality, and patient-first care — backed by formal authorisation agreements, training programmes, and dedicated supply-chain commitments.

4 Global manufacturing
partners
30+ Years of partnership
history
100+ Product lines
available
3 GCC countries
served
Est. Partner
Sonova_Logo
Sonova
Group / Holding Partner

World's leading provider of innovative hearing care solutions. Parent company of Phonak and Unitron - Almadina's primary strategic alliance driving the full product portfolio across KSA.

Exclusive KSA Group Alliance Technology
Primary Brand
Phonak_logo
Phonak
Premium Hearing Solutions

Globally recognised leader in advanced hearing aids. Phonak's cutting-edge rechargeable and Bluetooth-enabled devices form the cornerstone of Almadina's premium product offering.

Premium Tier Bluetooth Paediatric
Mid-Range
Unitron_logo
Unitron
Value Hearing Technology

Innovative hearing solutions with a patient-centred approach. Unitron's accessible pricing tier ensures Almadina can serve a broad demographic without compromising on quality.

Mid-Range Flex Trial Accessible
Specialist
dreve_logo
Dreve
Custom Ear Moulding

German precision engineering for custom earmould materials and 3D-printing consumables. Dreve directly supports Almadina Digital Factory's manufacturing capabilities and export operations.

3D Printing German Quality Manufacturing

Interested in partnering with Al Madina Hearing or becoming an authorised distributor? We welcome conversations with aligned organisations across the GCC.

Get in Touch  →

The people behind our mission

Leadership & Team

Dedicated professionals guiding Almadina Hearing with expertise, compassion, and a shared vision for better hearing health.

CEO
01
CEO
Chief Executive Officer

Dr. Fahad Alotaiby

Visionary leader with 20+ years in audiology and healthcare management across the GCC region.

02
COO
Chief Operating Officer

Mr. Abdullah Alotaiby

Operations expert ensuring seamless delivery of hearing care services across all branches.

03
Clinical Director
Clinical Director

Dr. Osama Alrumi

Board-certified audiologist with a passion for transforming lives through advanced hearing solutions.

04
Director of Quality & Development
Director of Quality & Development

Ms. Sarah Al-Arabi, MHA

Leading a team of specialist audiologists delivering precision diagnostics and tailored care plans.

05
Director of Marketing
Director of Marketing

Mr. Mohamed Ragae Hassan

Leading a team of specialist audiologists delivering precision diagnostics and tailored care plans.

06
Executive Sales Director
Executive Sales Director

Eng. Emad Farid

Leading a team of specialist audiologists delivering precision diagnostics and tailored care plans.

07
Group Finance Manager
Group Finance Manager

Mr. Alwaleed Iraqi

Leading a team of specialist audiologists delivering precision diagnostics and tailored care plans.

08
SupplyChain Manager
SupplyChain Manager

Mr. Asif Ali Baig Mirza

Leading a team of specialist audiologists delivering precision diagnostics and tailored care plans.

09
Insurance and Risk Management Manager
Insurance and Risk Management Manager

Mr. Emad M. Alalfy

Leading a team of specialist audiologists delivering precision diagnostics and tailored care plans.

10
IT Development Manager
IT Development Manager

Mr. Mutaz Ali

Leading a team of specialist audiologists delivering precision diagnostics and tailored care plans.

33+
Years of Experience
40+
Certified Specialists
22+
Branches Nationwide
98%
Patient Satisfaction

Our difference

Why Almadina
Hearing?

Eight reasons why thousands of patients and healthcare institutions choose Almadina Hearing for their audiology needs.

01

Strong reputation built on trust, consistency, and excellence

02

Leading provider with over 30 years of experience

03

Exclusive provider of Phonak hearing solutions in Saudi Arabia

04

Nationwide accessibility through over 20 branches

05

Highly qualified Saudi audiology team

06

Proven track record with hospitals, clinics and medical specialists

07

Reliable after-sales support and long-term service commitment

08

Local ear-mold manufacturing ensures faster delivery and better fit

Vision
2030
Proud Partner

Aligned with the Kingdom

Our Role in
Saudi Vision 2030

Almadina Hearing is proud to be an active contributor to Saudi Vision 2030 — advancing healthcare quality, empowering Saudi nationals, and building a sustainable, world-class audiology ecosystem across the Kingdom.

01
Quality Healthcare
Supporting the national goal of providing citizens and residents access to premium, specialized medical care through certified audiology services.
02
Saudi Workforce
Driving Saudization by training and employing highly qualified Saudi audiologists, technicians, and healthcare professionals nationwide.
03
Economic Growth
Strengthening the private healthcare sector through strategic local manufacturing, national partnerships, and reinvestment in the Saudi economy.

Almadina Hearing is committed to Vision 2030's pillar of a Thriving Economy and Vibrant Society — ensuring every Saudi citizen has access to world-class hearing healthcare, regardless of geography or circumstance.